Given the elevated risk of COVID-19 exposure throughout Indiana, and specifically Indianapolis, Elements has decided to close our branches at Lilly locations until further notice. Our branch inside the Farm Bureau Building remains open on a reduced schedule. (Subject to change.)
We are here with multiple other access options for you and your accounts during this time of restricted physical access to our Elements branches:
- Online banking via desktop at isimao.com and mobile app, both with remote check deposit capabilities;
- Our ATMs globally;
- Our 24/7 Contact Center: 317-276-2105 or toll-free 800-621-2105;
- Live Chat, accessible at isimao.com, M-F, 9am-5pm;
- Secure Messages through online banking and the mobile app;
- Email via customerservice@isimao.com;
- Shared branches nationwide: You may search for locations near you. (These locations have gone to drive-thru only with limited hours; we recommend calling ahead before visiting.)
The current situation is dynamic and if the credit union needs to issue any updates for members, we will do so through our typical communications including but not limited to our website and/or email.
If you have any questions, feel free to contact us in one of these ways, and please visit our FAQs for more information. We update them daily. We appreciate your loyalty to Elements.
